Terms and Conditions

1. Acceptance of Terms

By accessing and using NimbleBiz's AI-powered support agent platform and related services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

NimbleBiz provides an AI-powered platform that enables organizations to:

• Create and deploy specialized AI support agents
• Capture and manage customer leads through conversational AI
• Process and analyze documents for knowledge base creation
• Integrate AI agents across multiple communication channels
• Access analytics and reporting on agent performance

3. User Accounts and Registration

3.1 Account Creation

To access our Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the security of your account credentials
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

4. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Use the Services for spam, harassment, or deceptive practices
• Interfere with or disrupt the Services or servers
• Collect or store personal data without proper consent
• Use the Services for any illegal or unauthorized purpose

5. Content and Data

5.1 Your Content

You retain ownership of content you upload, create, or generate using our Services. You grant us a limited license to use, process, and store your content solely for the purpose of providing our Services.

5.2 AI-Generated Content

Our AI agents may generate responses and content based on your inputs and uploaded documents. You are responsible for reviewing and ensuring the accuracy and appropriateness of AI-generated content before using it.

5.3 Lead Data

When our AI agents capture leads on your behalf, you are responsible for complying with applicable data protection laws and obtaining necessary consents from individuals whose information is collected.

6. Subscription and Payment

6.1 Subscription Plans

We offer various subscription plans with different features and limitations. Subscription details, including pricing and features, are available on our website and may be updated from time to time.

6.2 Payment Terms

Payment is due in advance for subscription services. We use third-party payment processors, and you agree to their terms and conditions. All fees are non-refundable except as expressly stated in these Terms.

6.3 Billing and Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings or by contacting our support team.

7. Service Availability and Support

7.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.

7.2 Support Services

We provide support services as described in your subscription plan. Support is available through our designated channels and during specified hours. Response times may vary based on your plan and issue severity.

8. Intellectual Property

8.1 Our Intellectual Property

NimbleBiz and its licensors retain all rights, title, and interest in and to the Services, including all intellectual property rights. Our trademarks, service marks, and logos are our property.

8.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms and your subscription plan. This license does not include the right to resell, redistribute, or reverse engineer our Services.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers and Limitations

10.1 Service Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 AI Limitations

AI-generated content may contain inaccuracies or errors. We do not guarantee the accuracy, completeness, or reliability of AI-generated responses. You should verify all information before relying on it.

10.3 Limitation of Liability

In no event shall NimbleBiz be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our Services.

11. Indemnification

You agree to indemnify and hold harmless NimbleBiz, its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

12. Termination

12.1 Termination by You

You may terminate your account at any time by cancelling your subscription and contacting our support team. Upon termination, your access to the Services will cease.

12.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.

12.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. We may retain your data for a reasonable period as required by law or for legitimate business purposes.

13. Governing Law and Disputes

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

14. Changes to Terms

We may modify these Terms at any time by posting the updated Terms on our website. Your continued use of our Services after such changes constitutes acceptance of the updated Terms. We will notify you of material changes via email or through our Services.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: