AI Customer Support Agent — 24/7 Multilingual Support
Your customers ask the same 20 questions on repeat. NimbleBiz.ai handles them instantly in 100+ Indian, SEA, European and global languages, and escalates the rest to your team with full context.
The Problem
Support teams drown in "where's my order," "how do I reset my password," "what's your refund policy." Each agent spends hours on questions a good knowledge base could answer — and response times suffer.
How NimbleBiz.ai Solves It
An AI agent trained on your help-center, policies, and past tickets answers the top 70% of repetitive questions instantly, in the customer's language. Complex or emotional tickets get routed to a human with the full conversation history.
Key Capabilities
Repetitive questions resolved instantly — your team focuses on the 30% that needs a human.
Hindi, Tamil, Telugu, Bengali, English, Arabic, Spanish — your customers get answered in their language.
Sentiment, keywords, or conversation length trigger handoff with full transcript and suggested reply.
Every answer cites a source from your docs — no hallucinations, no off-brand replies.
How It Works
Help-center URL, PDFs, past tickets, policy docs — the agent learns everything your team knows.
Answers FAQs instantly. Detects frustration, refund requests, or edge cases and hands off to a human.
You review gaps weekly; the agent improves with one-click knowledge updates.
See It in Action
A real example of how NimbleBiz.ai handles this.
मेरा ऑर्डर कहां है? Order #4512
नमस्ते! आपका ऑर्डर आज शाम 6 बजे तक डिलीवर होगा। ट्रैकिंग लिंक: track.example.com/4512 — कुछ और मदद चाहिए?
Nahi, thanks!
The Impact
70%
Tickets resolved without a human
100+
Languages supported
<10s
Average response time
Built into the platform
The NimbleBiz advantage
Every NimbleBiz page — agent, solution, industry, or platform — runs on the same differentiated stack.
Voice and chat — one agent, one knowledge base
The AI that answers your WhatsApp messages is the same AI that picks up your phone calls. One knowledge base. One inbox. No context lost between channels. The only platform where a lead can start on Instagram, follow up on WhatsApp, and get a callback — all handled by the same agent.
ExploreNBScore — real-time lead scoring from conversation data
Not tags. Not flow labels. NBScore reads every conversation and produces a 0–100 score across 6 dimensions — intent, urgency, engagement, data captured, deal size, and scope fit. Your sales team works the highest-scoring leads first. Your time goes where it converts.
Explore5 channels native — not WhatsApp with add-ons
WhatsApp, Instagram, Facebook Messenger, website chat, and voice calls — all built natively, not bolted on. Every channel feeds the same unified inbox. Every lead gets the same AI agent, the same response quality, and the same scoring.
Explore3-channel retargeting ladder — WhatsApp → template → voice call
When a lead goes quiet, NimbleBiz doesn't give up. A configurable ladder re-engages automatically: free-form WhatsApp while the 24-hour window is open, an approved template when it closes, then an outbound AI voice call. No competitor combines all three in a single retargeting flow.
ExploreFrequently Asked Questions
How accurate are the answers?+
The agent answers only from your knowledge sources and cites the source for every reply. If it isn't confident, it escalates to a human rather than guessing.
Which languages does it support?+
100+ including Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, English, Bahasa Indonesia, Bahasa Melayu, Thai, Vietnamese, Tagalog, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Arabic, and more.
Can it integrate with my existing helpdesk?+
Yes — we integrate with Freshdesk, Zendesk, Zoho Desk, and Intercom, so escalations flow into your existing workflow.
How long does setup take?+
Most teams go live in a day. Paste your help-center URL and upload a few PDFs — we do the training.
Ready to try it for your business?
Set up in minutes. No credit card required.