Analytics & Reporting — Conversations, Team, Revenue
Answer the only questions that matter: are we responding fast enough, is the AI deflecting enough, is the team closing enough, is our ad spend working. All in one place, all in real time.
The Problem
Leadership wants weekly rollups. Ops wants real-time alerts. Marketing wants ad attribution. Support wants CSAT. Most tools give you one of the four; you stitch the rest in spreadsheets.
How NimbleBiz.ai Solves It
One reporting suite that covers volume, response times, AI deflection, human handoff quality, CSAT, and revenue attribution — with drill-downs and scheduled exports to the people who need them.
Key Capabilities
First response, resolution time, vs SLA — alerts when a conversation breaches.
How often the AI resolves without human — trended over time.
Post-chat surveys, score tracking, low-score escalation.
Per-agent: volume, response time, CSAT, conversions.
How It Works
Out-of-the-box views for ops, support, sales, and marketing.
Slice by team, channel, campaign, agent, customer segment.
Email / Slack / S3 exports — daily, weekly, monthly.
See It in Action
A real example of how NimbleBiz.ai handles this.
[Weekly report] Volume 4,312 (+12%) · First response 0:47 · Deflection 72% · CSAT 4.6/5 · Revenue from chat ₹34.2L · Top channel: WhatsApp (58%).
The Impact
1
Place to look for every metric
Real-time
Plus scheduled email / Slack exports
30+
Default metrics + custom ones
Built into the platform
The NimbleBiz advantage
Every NimbleBiz page — agent, solution, industry, or platform — runs on the same differentiated stack.
Voice and chat — one agent, one knowledge base
The AI that answers your WhatsApp messages is the same AI that picks up your phone calls. One knowledge base. One inbox. No context lost between channels. The only platform where a lead can start on Instagram, follow up on WhatsApp, and get a callback — all handled by the same agent.
ExploreNBScore — real-time lead scoring from conversation data
Not tags. Not flow labels. NBScore reads every conversation and produces a 0–100 score across 6 dimensions — intent, urgency, engagement, data captured, deal size, and scope fit. Your sales team works the highest-scoring leads first. Your time goes where it converts.
Explore5 channels native — not WhatsApp with add-ons
WhatsApp, Instagram, Facebook Messenger, website chat, and voice calls — all built natively, not bolted on. Every channel feeds the same unified inbox. Every lead gets the same AI agent, the same response quality, and the same scoring.
Explore3-channel retargeting ladder — WhatsApp → template → voice call
When a lead goes quiet, NimbleBiz doesn't give up. A configurable ladder re-engages automatically: free-form WhatsApp while the 24-hour window is open, an approved template when it closes, then an outbound AI voice call. No competitor combines all three in a single retargeting flow.
ExploreFrequently Asked Questions
Can I build custom dashboards?+
Yes — drag-and-drop custom views, saved per user or shared with the team.
What about data export?+
CSV, Google Sheets, S3, webhook, REST API — plus a live BI connector for Data Studio / Looker.
Does it integrate with our BI tool?+
Yes — connectors for Data Studio and Looker Studio; REST API for anything else.
Can I set SLA alerts?+
Yes — per team, channel, or segment, with Slack / email notifications.
Ready to try it for your business?
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