Analytics & Reporting — Conversations, Team, Revenue
Answer the only questions that matter: are we responding fast enough, is the AI deflecting enough, is the team closing enough, is our ad spend working. All in one place, all in real time.
The Problem
Leadership wants weekly rollups. Ops wants real-time alerts. Marketing wants ad attribution. Support wants CSAT. Most tools give you one of the four; you stitch the rest in spreadsheets.
How NimbleBiz.ai Solves It
One reporting suite that covers volume, response times, AI deflection, human handoff quality, CSAT, and revenue attribution — with drill-downs and scheduled exports to the people who need them.
Key Capabilities
First response, resolution time, vs SLA — alerts when a conversation breaches.
How often the AI resolves without human — trended over time.
Post-chat surveys, score tracking, low-score escalation.
Per-agent: volume, response time, CSAT, conversions.
How It Works
Out-of-the-box views for ops, support, sales, and marketing.
Slice by team, channel, campaign, agent, customer segment.
Email / Slack / S3 exports — daily, weekly, monthly.
See It in Action
A real example of how NimbleBiz.ai handles this.
[Weekly report] Volume 4,312 (+12%) · First response 0:47 · Deflection 72% · CSAT 4.6/5 · Revenue from chat ₹34.2L · Top channel: WhatsApp (58%).
The Impact
1
Place to look for every metric
Real-time
Plus scheduled email / Slack exports
30+
Default metrics + custom ones
Built into the platform
The NimbleBiz advantage
Every NimbleBiz page — agent, solution, industry, or platform — runs on the same differentiated stack.
Cross-channel unified tracking
Every conversation on WhatsApp, Instagram, Facebook, and web — stitched into one customer record. No more lost context across channels.
ExploreCPL & CPS attribution
True cost per lead and cost per sale by ad, creative, audience — and offline conversions piped back to Meta and Google for smarter optimization.
ExploreWhatsApp campaigns with live analytics
Personalized bulk campaigns on the official WhatsApp Business API — per-message delivery, read, reply, and conversion tracking, live.
ExploreFrequently Asked Questions
Can I build custom dashboards?+
Yes — drag-and-drop custom views, saved per user or shared with the team.
What about data export?+
CSV, Google Sheets, S3, webhook, REST API — plus a live BI connector for Data Studio / Looker.
Does it integrate with our BI tool?+
Yes — connectors for Data Studio and Looker Studio; REST API for anything else.
Can I set SLA alerts?+
Yes — per team, channel, or segment, with Slack / email notifications.
Ready to try it for your business?
Set up in minutes. No credit card required.